Source: KMPG

The legal profession is experiencing unprecedented changes, driven by evolving demands, new business models, and a shifting workforce. At the heart of these changes is technology—particularly advances like generative AI (genAI)—which is set to reshape how legal services are delivered. As KPMG International’s Head of Global Legal Services, Stuart Fuller, emphasises, legal professionals who adopt and adapt to these new technologies.

Disruption in Supply and Demand for Legal Services

One of the major forces disrupting the profession is the shift in supply and demand for legal services. Nando Lappert, Head of Legal Operations at KPMG Law in Switzerland, and Stefan Sulzer, Group General Counsel of the Adecco Group, point out that legal departments are now seen as strategic business partners, not just legal advisers. The demand for more flexible and business-integrated legal services has led to the rise of alternative providers who are leveraging technology to capture a growing share of the market. In-house legal teams are increasingly adopting a business-oriented mindset, expanding their responsibilities and working more closely with their companies to provide solutions beyond traditional legal counsel.

Shifting Business Models and Value Propositions

Another key change is the evolving business model for legal services. The introduction of automation and technology is reshaping how legal work is priced and delivered, moving away from the traditional hourly billing model. Sulzer highlights how this transformation is placing pressure on legal departments to demonstrate their value beyond legal advice. They must now prove how their work contributes to broader organizational goals, such as cost-efficiency and improved decision-making. Digital platforms and automation tools are playing a significant role in streamlining workflows, enabling faster and efficient service delivery.

Evolving Legal Workforce Expectations

Finally, the legal workforce itself is changing. Professionals are expected to not only master the law but also leverage legaltech to enhance their performance. As Stuart Fuller notes, legal teams must prfioritise upskilling to stay competitive. The shift toward digital tools like genAI and legaltech solutions is not just about efficiency; it’s about preparing legal teams for a future where adaptability and innovation are key.

Nando Lappert and Stefan Sulzer agree that the future of the legal profession will be defined by those who can integrate legal expertise with technology. As the forces of supply, demand, business models, and workforce dynamics converge, legal professionals who embrace this evolution will shape the future of law.

Read more: KMPG